We take the safety of your memories very seriously. In fact, our entire business depends on it.

Our safe and Secure Process
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Door to Door Safety Guarantee
Our 15-year safety record speaks for itself, so much so that we guarantee the safety of your videos from your door to our door. No other transfer company offers our $1500 safety guarantee. Applies only to orders on yesvideo.com. See terms & conditions.
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Live Customer Service 7 Days a Week
Our awesome customer service team is here to help toll-free at
1-877-817-5375:
Monday - Friday: 6am to 8:30pm (Pacific Standard Time)
Saturday and Sunday 6am to 6pm (Pacific Standard Time)

 

You can email us anytime at support@yesvideo.com and we'll get back to you really fast.
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Tagged and Tracked
As soon as we receive your package every single video and DVD is tagged with a unique code and tracked throughout the entire process. When we are ready to ship back your originals, we make sure everything matches up to your original order.
Dedicated UPS Delivery
Dedicated UPS Trucks
Every single package sent to us via UPS is delivered directly to our door in UPS trucks dedicated to YesVideo. The trucks only include Yesvideo orders, and there are no other dropoffs or pickups along the way. Safe and secure.
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Two U.S. based facilities
YesVideo has two large state-of-the-art facilities in California and Georgia. Our advanced logistics systems route your package to the nearest production studio, so your orders arrive safer and faster.
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24-hour Surveillance
From the minute your memories arrived to the time we ship them back to you, we videotape and archive every single step throughout the operation. It's an added security measure on top of everything else that makes absolutely sure your memories are safe and secure.
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Order Tracking
Whether in transit or being transferred, we track the status of your order through both UPS and our in-house tracking system, and so can you with our easy-to-use tracking tool.
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Digitally Backed up
Every video and image that we transfer is securely backed up to digital hard drives, with two copies in two different locations, for 90 days after your order. If anything happens to your memories they are backed up and protected, and we can create an additional DVD copy any time.