Help Center > Order Processing & Tracking

Order Processing & Tracking

Video
  • Your memories on a personalized DVD or a USB
  • Continuous play of the footage from your videotape
  • DVD includes 80 JPEG images taken from your footage
  • USB includes MP4 video files of your digitally transferred footage
  • Digital Copy with option to add DVD or USB copies
  • MemoryCloud online access to view, download, order copies, and save the transferred video to Google Photos
Film
  • Your memories on a personalized DVD or a USB
  • Continuous play of the footage from film
  • DVD includes 80 JPEG images taken from your footage
  • USB includes MP4 video files of your digitally transferred footage
  • Cleaning, splicing, and repair of any broken film; reduction of scratches, dust, and dirt on your film; combining your film onto 7-inch plastic reels
  • Digital Copy with option to add DVD or USB copies
  • MemoryCloud online access to view, download, order copies, and save the transferred video to Google Photos
Photos
  • Your memories on a personalized DVD or a USB
  • DVD includes a slideshow movie of your photos in sequence provided (each photo will be displayed for 7 seconds)
  • 12-megapixel JPEG image file of each photo
  • Digital Copy with option to add DVD or USB copies
  • MemoryCloud online access to view, download, order copies, and save the transferred video to Google Photos
Slides
  • Your memories on a personalized DVD or a USB
  • DVD includes a slideshow movie of your slides in sequence provided (each slide will be displayed for 7 seconds)
  • 12-megapixel JPEG image file of each 35 mm slide (smaller slide formats may be scanned at lower megapixels)
  • Digital Copy with option to add DVD or USB copies
  • MemoryCloud online access to view, download, order copies, and save the transferred video to Google Photos
Negatives
  • Your memories on a personalized DVD or a USB
  • DVD includes a slideshow movie of your negatives in sequence provided (each negative will be displayed for 7 seconds)
  • 12-megapixel JPEG image file of each 35 mm negative frame (smaller negative formats may be scanned at lower megapixels)
  • MemoryCloud online access to view, download, order copies, and save transferred images to Google Photos
Digital Media
  • Your memories on a personalized DVD, Blu-ray, or a USB
  • DVD includes a slideshow movie of your digital images and videos by creation date or filename (each image will be displayed for 7 seconds)
  • MemoryCloud online access to view, download, order copies, and save the transferred images and video to Google Photos

Video Transfers will preserve the quality of your video footage as it appears on the tape. Footage will not be enhanced, but for VHS transfers, the digital file will typically be captured at 720x480 (same as MiniDV) which is higher when compared to the estimated VHS resolution of 333x480.

Film Transfers may slightly enhance the footage with more vibrant colors and reduced scratches, dust, and lint from the film surface.

Photo, Slide, and Negative Transfers will preserve the quality of your original image.

Digital Media to DVD transfers will create a 720x480 resolution slideshow movie.

Digital Media to Blu-ray transfers will create a 1280x720 or 1920x1080 resolution slideshow movie. Resolution will depend on the resolution of the original media.

You will receive email notifications once your order arrives at our processing facility and once your order has been shipped. You can also check the status of your order by using our Order Tracking Tool . On this page, you will be asked for your last name and order information. If you have additional questions, please contact Customer Service .

You will receive an email once your order is shipped from our processing facility and is on its way back to you.

To use our Order Tracking Tool , you will need your order number, phone number, or email address. If you are unable to find your order using our tool, please contact Customer Service .
If you have any questions about your order, please contact Customer Service . Please note we cannot cancel or adjust orders that have already been placed.
If you experience any issues or have questions regarding your order, please contact
Customer Service .

Your original media and containers will be returned with your completed order.

Note: Movie film will be cleaned and spliced onto new 7-inch plastic reels supplied by YesVideo. Your original reels will be returned empty.

If your order was not processed, it might be due to one or more of the following reasons:
  • The content contains copyrighted material
  • The content contains Illegal or obscene material
  • Your media is not in a format we are able to process
  • Your videotape required repair for transfer and we were unable to get in touch with you for permission to proceed
  • The quality of the tape or film was so poor that we could not process it

If you have any questions or would like additional clarification on why your order was not processed, please contact Customer Service .

Yes! All orders can be saved to Google Photos within 60 days of the transfer. To learn how to save your memories to Google Photos, please check out the
How do I save my memories to Google Photos? FAQ.
Your media transferred to digital files that can be viewed, shared, and saved. Visit mcloud.yesvideo.com to access your Digital Copy. From there you can order a DVD or USB, download, and or save your Digital Copy to Google Photos.
To activate your Digital Copy:
  1. Visit mcloud.yesvideo.com and click the Sign In button
  2. Create/log into your MemoryCloud account using the email address on the pricing label of your completed order.
  3. Enter the Access Code on the pricing label of your completed order to unlock your Digital Copy.

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